Delete your Sovrin account and data

Delete from the web or mobile app

• Sign in to Sovrin using the account you want to delete.
• Open Settings, choose Deactivation, then choose “Permanently delete my account.”
• Enter the email address associated with the account and confirm permanent deletion.
• Sovrin signs the account out, revokes its active access tokens, and removes the profile from discovery and interaction surfaces.

Request deletion without access to the account

Email support@sovrin.co from the address associated with the account, or use the public support form at https://sovrin.co/support. State that you want the Sovrin account and associated data deleted and include the account email or username.

We may ask for limited information to verify that the requester controls the account. Do not send a password, payment-card number, or government identification unless support specifically requests an approved verification method.

Delete specific data without closing your account

You can delete individual profile photos, gallery media, posts, comments, goals, manifestations, and conversations using the delete or remove control beside that item where available. You can also replace or clear editable profile details in Settings.

To request deletion of other specific personal data while keeping the account open, email support@sovrin.co from the account email address or use https://sovrin.co/support. Identify the data you want deleted. We may verify account control and will explain any information that must be retained for safety, fraud prevention, accounting, legal claims, or another lawful requirement.

Data deleted or anonymized

Within 30 days, Sovrin deletes or anonymizes account and profile details, dating preferences, profile media under our control, device and notification tokens, and user content associated only with the deleted account, except where retention is described below.

Messages or content already delivered to another member may remain in that member’s conversation or records. Public or shared material copied by another person cannot be recalled from their device.

Limited information we may retain

We may retain transaction and tax records, subscription and consent records, fraud and security logs, reports and moderation decisions, blocked-user relationships, dispute evidence, and legal requests for the period required by law or reasonably necessary for accounting, safety, fraud prevention, enforcement, or legal claims. Retained records are access-restricted and are not used to keep the deleted profile active.

Residual copies may remain temporarily in encrypted backups until they expire through the normal backup lifecycle. Aggregated or de-identified information that no longer identifies the member may be retained.

Subscriptions and help

Account deletion does not automatically cancel a subscription managed by Apple or Google. Cancel it in the device’s App Store or Play Store subscription settings. Web subscriptions can be managed before deletion from Sovrin billing settings. For help, contact support@sovrin.co.